Envié una solicitud electrónica. Acudí a una entrevista en Progressive Insurance (Austin, TX) en ene 2017
Entrevista
The process starts with a staffing employee phone interview. If they approve you they then schedule an in-person interview (I think with usually the same person). If that goes well you come back another day for back-to-back interviews with Administrators of progressively higher positions. This lasts several hours.
Preguntas de entrevista [1]
Pregunta 1
The interview was comprised of pretty common open-ended customer service questions. "Describe a time you saw an issue at a previous job and what you did to help resolve the issue", and "Tell us about a time you went above and beyond for a customer" types of questions.
Envié una solicitud electrónica. Acudí a una entrevista en Progressive Insurance
Entrevista
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
Acudí a una entrevista en Progressive Insurance (Providence, RI)
Entrevista
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).
