Solicité el puesto en persona. El proceso duró 4 semanas. Acudí a una entrevista en Progressive Insurance (Iselin, NJ) en ene 2016
Entrevista
The interview process was the basic STAR interview (Situation, Task, Action, Result), make sure to ask what percentage of time you will be on the phone. Also, ask how your job performance is measured, if they answer that your job performance is based on behavioral objectives, probe further and ask what is my expected call handle time, what is the max amount of claims I will be taking per day, once I am up to speed, what is my expected phone availability per week, and most importantly are my calls recorded how does the evaluation of those calls factor into my job performance.
Preguntas de entrevista [1]
Pregunta 1
What was a difficult task and how did you complete it successfully.
Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Progressive Insurance en jun 2016
Entrevista
I Applied on line mid May, online assessment 3 weeks later, phone interview the following week. Be prepared to answer questions using the STAR format. Also make sure you research the culture.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you had to deal with conflict?
Envié una solicitud electrónica. Acudí a una entrevista en Progressive Insurance
Entrevista
Took a pre-employment assessment. Passed. Scheduled a phone interview: the women seemed very unprofessional to me. Absolutely no personality. I've handle numerous successful interviews and definitely knew that I was more than qualified for the job, especially since I ended up getting a better position with another company. However, the way she just came across made me very uninterested in working for a company of this sort. They definitely need to improve their hiring personnel. I've never come across a terrible recruiter.
Preguntas de entrevista [1]
Pregunta 1
What is your wpm?
Why would you want to work for progressive?
Mainly focused on the questions from the website the provide you with via STAR approach.
Envié una solicitud electrónica. El proceso duró 2 días. Acudí a una entrevista en Progressive Insurance en abr 2016
Entrevista
The process took 2 days. I received an email the day after I applied indicating I had met the minimum requirements from my background and asking I complete an online assessment. The assessment was timed for 2 hours and including questions identifying trends based on data given, situation questions and behavioral questions (1 least effective, 5 most effective). Finally there were several questions on my desired preferences in the work place (1 least desirable, 5 most desirable). I did not find it too difficult, math and graphs come easy to me, however the situation based questions were challenging, as I am not coming from a business background and the focus is much different. You should answer honestly to see if the company is a right fit, however in hindsight I definitely felt that I should have approached the question more with the bottom line and personal responsibility in mind ("If I had to finish a project due after hours" choosing to work late and at home vs. asking for assistance to finish during the work day). I had a problem with the test that there was a "back" button however it did not work for me to be able to review/change my answers. There are a couple I wanted to change but I do not think it would have made a difference. The process was efficient and I was well informed of every step. Overall I thought the process was fair.
Preguntas de entrevista [1]
Pregunta 1
You have to turn in a review to your manager and you forgot until the end of the day Friday. Please rate which action would be most effective in reaching your goal. (1 least effective, 5 most effective).
