El proceso duró 3 semanas. Acudí a una entrevista en Progressive Insurance en abr 2016
Entrevista
Applied online
Completed assessment
Received email to set up phone interview
Completed phone interview 1hr
Asked to complete background check
Completed face to face interview 2-3hrs total. 1hr with a manager 30min shadowing employee 1hr with another manager.
Advice - Do your homework about the company how they are growing. Think really hard about why you want to be there. If customer service isn't your passion don't apply they want people who want to be there. They said they give a lot of feedback so if you can't handle constructive criticism and aren't adult enough to set your own goals this probably isn't the Job for you. Both managers seems to really care about their employees which I think is hard to find. They ask a lot of behavioral questions so be prepared to answer in star format with specific examples. I think what also helped was being personable. Don't be a robot they want to see that you can connect with them on a personal level as well as with their customers. They are looking for people who can build customer relationships.
Preguntas de entrevista [7]
Pregunta 1
Name a time you went above and beyond for a customer?
Envié una solicitud electrónica. Acudí a una entrevista en Progressive Insurance
Entrevista
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
Acudí a una entrevista en Progressive Insurance (Providence, RI)
Entrevista
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).
