Like everyone has stated, I applied online and took the assessment. I believe only a day or two later I received an email moving me further to schedule a phone interview. I went to the Progressive site and reviewed the STAR examples and even wrote down a few of my own questions and answers to have ready. The woman on the phone said it would be like having a conversation but it was not. Very uncomfortable and unfriendly. None of the questions related to working with others or with customer service? Mostly about my current job which is was very hard to relate to call center experience so perhaps it was my fault for applying, I thought it would be more focused on working with customers which I am excellent at but it was not.