I heard about Nextiva hiring from a friend we worked with before. He gave an e-mail of outsource HR. It was suspicious that company trusts recruiters from outside to hire people for them. I investigated a bit and it appeared that American Company opened the office for Developers in Ukraine and currently hires Support Team as well. The VOIP field interested me and I decided to apply. HR called me to confirm and informed that he will send my resume to the company, asked to wait for a week or two. Surprisingly, I was invited to the interview the same day. I prepared well, read about all the technical terms and processes related to VOIP industry, mainly because I had no previous technical experience. For this position they have been inviting over 10-15 people each 4 weeks that's why I got the approval the same day after the interview, it was Friday and Training started on Monday. HR called 20 minutes after I left the building.

The interview process was smooth, professional, and well organized. Communication was clear throughout each stage, and the interviewers were friendly and respectful. The questions focused on customer service experience, troubleshooting skills, problem-solving abilities, and handling different customer situations