The first step was a phone interview with a lady that was not overly friendly but she was professional. She was 20 minutes late calling me and I had arranged the time to coincide with my lunch break. About a week later, I received a call from a local manager to set up an in-person interview. I met with a manager and director. It was, perhaps, the most unusual interview that I have ever had, with them doing almost all of the talking and me only able to listen. Perhaps it is a new interview technique of which I am not aware. The most disappointing part was that they did not respond in any way telling me I did not get the job. You would think that after taking the time for the phone interview, personal interview, and me sending thank you notes, that they could have at least sent a generic email or left a voice mail letting me know they chose someone else.