Filled out an online application and had to do an assessment that took about 30 minutes. Time consuming but did receive an email to set up a phone interview a few days later. Phone interview was about 30 minutes. Just went over my resume, the job and asked a few behavioral questions. Set up an in person interview the next day. In person interview was with 2 managers. Really went into my resume. Like asking a lot of why did you do this and why did you do that type questions. Sensed a lot of judgement and didn't felt more interrogative than conversational. Then I they gave me a paper with a scenario and 3 responses. Had to rank them and explain why I chose what I chose. Then did a few behavioral questions. This lasted about 45 minutes. Then they took me to another room with another manager along with another candidate that was interviewing at the same time. We watched a short 15 minute video on the company and a person taking a call to get an idea of what the job would be like. Then the manager took us for a short tour and then back to our interview rooms to interview with another manager. This was shorter interview. Had to do another scenario just like the first one. Asked a few behavioral questions and that was it. I couldn't get a read on her and the first two interviewers I thought I definitely didn't get the job. However, 5 days later I got a call from the recruiter with an offer and started my background check, which cleared 3 days later.

Initial phone screen - and a video interview with two managers. Phone screen was approximately 20 minutes. Video interview was about 40 minutes. The interview questions were standard for a customer service role.