Applied through their online application. Received an email about 2 weeks later to set up phone interview with the recruiter. It was about 20 minutes and more of an overview of the job, basic background questions, and skills clarification. She then said she would forward my resume to the hiring manager and hopefully get a call within a week. About 4 days later I received a call from a different recruiter, not the hiring manager, to set up the in-person interview the following week. I was told to expect to be there 2 hours. ALL behavioral/scenario questions. They had the STAR method written on the whiteboard behind them to remind me how to respond to questions. I was interviewed by the regional manager and and a sales manager first. Both were very friendly and patient and easy to talk to. Then next hour I met with the director and another manager. Another set of "explain how you would improve communication" etc type questions. Quite exhausting. They were kind, though a little more serious than the first 2. What I found interesting was at the end the director explained they tally how well you answered the questions, add up the numbers, plug them into a worksheet and whoever scores the highest--well, wins. He said this cuts any bias. Hmm. So just because they might LOVE you doesn't mean you'll win the numbers game. I've been on many interviews and had an answer for every question. I feel I nailed it, however I received a rejected email about 2 weeks after they said they would call. All this job really encompasses is greeting clients, turning on movies, and answering the phone. The intense interview and confusingly high expectations didn't match the position. I have no idea what they want, but this was basically a receptionist job, and their benefits are poor. I'm sort of glad they didn't hire me.

I was first called asking if I was interested in the position after 2 months had passed after I first applied, then I was given a lengthy questionnaire and interviews given my a panel, many repetitive questions asking what happened, what you did to fix the problem and what was the outcome.