I only had a preliminary interview here so it was informal but I got the vibe that this place is exactly how you read it in the reviews. They appear to be have a ton of tickets and expectations high. I asked about oncall and was told it's not that much, maybe like "300 calls a month" LOL.. That is a crazy amount to say "not that much". No knocks on the interviewer, he seemed like a down to earth guy and someone I would enjoy working for but a red flag came up when he was interrupted a few times during our 30 mins talk by the boss. I mean if you're not even organized enough to know that your guy is in an interview and you shouldn't bother him then that really told me all I needed to know. I've been at enough MSPs to get the vibe when they don't have their act together and it's going to be a mess. This place seems like that, the reviews I read only back that up. I could be wrong because I obviously didn't work there but your gut can tell you a lot of things. Also only 2 weeks of vacation? The gold standard is 3 weeks, especially at an MSP that is busy. You should be looking into Unlimited if you ask a lot of your techs like a lot of MSPs are switching to. I write this in hopes to 1. Save others for a miserable time and 2. To get MSPs like this to take a look at themselves and see what's wrong and fix it. Things like upgrading with the times, changing structures to be more user friendly, figuring out reoccurring problems etc to lower ticket volume should be top concerns. Again, I am just going off my gut on what I read and heard about this place but you shouldn't have the kind of ticket volume I heard about here.