Management from the floor interview you, don't worry they hire everyone as long as you have a high school diploma, and can type 20 WPM. The manager who interview me was very laid back, just had a conversation as if we were on the phone talking, just asked questions about my family life and the things I do. It was very easy, lasted about 15 min then you choose your shift you want then they tell you when your training class will start, just be prepared it took 2 months for my training class to start and since I chose day shift I was in an evening training class
