Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en Firstsource Solutions (Belfast, Irlanda del Norte) en nov 2013
Entrevista
will hire anyone as theyre desperate to fill the revolving door vacancies. just need to turn up and smile during the interview. pleasant interview staff. the problem is afterwards when you start working as the senior staff ignore you and treat you as a number. shame really as it could be a good place to work if the management bothered to recognise their staff. no wonder so many people leave within a few weeks. management need to be re selected for their jobs. funny how in a cusotmer service out sourcing company they are fanatical about delivering great cusotmer service for Sky, but couldnt give a toss about the service they give to their staff. good for a months stop gap, until a proper job comes along.
Preguntas de entrevista [1]
Pregunta 1
no surprises or difficult questions. just normal eveyday job related specifics. be yourself. cusotmer service is simple common sense and how youd like to treated as a customer yourself.
Envié una solicitud electrónica. Acudí a una entrevista en Firstsource Solutions (Middlesbrough, Inglaterra) en nov 2023
Entrevista
Questions were shared ahead of the interview so I was prepared. Interview took about 15 minutes. Interviewer was calm but not conversational.
Asked questions on empathy, listening and difficult customers then teamwork.
I passed the interview and worked for about 6 months.
Engaging and qestions were mostly scenario based. Started with questions based on items on CV and functions in each of the previous roles. In total there were about 5 scenario based questions.Interview was virtual and lasted about 30min. Contact was made two weeks after with offer
Preguntas de entrevista [1]
Pregunta 1
Tell us one time how you went out of your way to help a customer and how you know you did the right thing.
Envié una solicitud electrónica. Acudí a una entrevista en Firstsource Solutions (Manchester, Inglaterra)
Entrevista
Interviewed with the team manager, it was about 30 mins. The team manager was nice. You will have some ideas about the role.
Asked about your past experience
What is your greatest achievement in your life so far
