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      Búsquedas relacionadas: Opiniones sobre Firstsource Solutions | Ofertas de empleos en Firstsource Solutions | Sueldos en Firstsource Solutions | Beneficios en Firstsource Solutions
      Entrevistas de Firstsource SolutionsEntrevistas para el puesto de Customer Service Advisor en Firstsource SolutionsEntrevista de Firstsource Solutions


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      Entrevista de Customer Service Advisor

      21 abr 2017
      Empleado anónimo
      Derby, Inglaterra
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 2 días. Acudí a una entrevista en Firstsource Solutions (Derby, Inglaterra) en abr 2017

      Entrevista

      The session started in a presentation room where we were shown a video of the company giving a good overview of the work they did and what they offered. It was reasonable in length preventing it getting boring. This was followed up by a verbal presentation by a very confident and well briefed lady from the Cardiff office. She gave an upbeat and very detailed description of what was required in the job and all of the potential bonuses and benefits available to us if we achieved our targets. I was pleased to hear her stress that they did expect fully commitment and maximum effort for these bonuses. Too many companies gloss over that fact, We went to a training room and each person was asked to introduce themselves giving an interesting fact about themselves. We were then taken into the operations area and put with advisors on live calls. We had headsets allowing us to hear the customers too. This was a great way to show how tasks are carried out. Between calls we could ask the advisor questions and we were encouraged to do so. We returned to the training room and split into two groups. We were given folders and asked to build a house with sky set-up in it. This was completed but along the way the rules changed several times (deliberately I suspect to test flexibility). When it was completed we had to sell the house to the opposing team in a dragons den style. Each person had to ask and answer at least one question. During the session there were four personnel taking notes on how we handled things. This was followed by a process they called "Speed dating". One half of the group went into a cinema area and each person sat with a team leader or recruiter. They asked one or two questions which you answered and after two minutes a bell rang and you moved to the next person who asked different questions. This continued until each person had been questioned by each recruiter/leader. We returned to the previous room and completed a very long document covering all aspects of yourself from addresses over last five years, criminal records, medical conditions etc. This concluded the session and after our passport or driving licence along with other requested papers were copied we were allowed to leave. I can honestly say it's the best interview/selection process I've been through as it seemed designed to let them see the real person and not someone answering standard interview questions like a robot.

      Preguntas de entrevista [1]

      Pregunta 1

      How would you respond to a customer that rang Sky requesting to downgrade their service.
      4 respuestas

      Otras opiniones sobre las entrevistas para el puesto de Customer Service Advisor en Firstsource Solutions

      Entrevista de Customer Service Advisor

      25 feb 2025
      Empleado anónimo
      Middlesbrough, Inglaterra
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Envié una solicitud electrónica. Acudí a una entrevista en Firstsource Solutions (Middlesbrough, Inglaterra) en nov 2023

      Entrevista

      Questions were shared ahead of the interview so I was prepared. Interview took about 15 minutes. Interviewer was calm but not conversational. Asked questions on empathy, listening and difficult customers then teamwork. I passed the interview and worked for about 6 months.

      Preguntas de entrevista [1]

      Pregunta 1

      How would you handle an upset customer?
      1 respuesta

      Entrevista de Customer Service Advisor

      14 ene 2023
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Acudí a una entrevista en Firstsource Solutions

      Entrevista

      Engaging and qestions were mostly scenario based. Started with questions based on items on CV and functions in each of the previous roles. In total there were about 5 scenario based questions.Interview was virtual and lasted about 30min. Contact was made two weeks after with offer

      Preguntas de entrevista [1]

      Pregunta 1

      Tell us one time how you went out of your way to help a customer and how you know you did the right thing.
      Responder pregunta

      Entrevista de Customer Service Advisor

      30 may 2022
      Candidato de entrevista anónimo
      Manchester, Inglaterra
      Oferta rechazada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. Acudí a una entrevista en Firstsource Solutions (Manchester, Inglaterra)

      Entrevista

      Interviewed with the team manager, it was about 30 mins. The team manager was nice. You will have some ideas about the role. Asked about your past experience What is your greatest achievement in your life so far

      Preguntas de entrevista [1]

      Pregunta 1

      Asked about your previous experience and role
      Responder pregunta

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