Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Delta Air Lines (Atlanta, GA) en dic 2013
Entrevista
I apply on Nov 26, 13 with in a week a got a call for a phone interview, two days later I got another call to schedule a F2F for Dec 6 I pass that interview, they send me to make the drug test. I was contacted then by the company that do their background check requesting some help with some documents, a few days later my status on the web change to "position offer" I am now waiting to confirm the start for the training!! I believe that Spanish language will start Jan, 13 while Portuguese and French start the 6.
Good luck if u are in that process and be patience!!
Preguntas de entrevista [1]
Pregunta 1
In the f2f they will ask you to pick a item and then sale it to them, so try to be a good sales person!!
Acudí a una entrevista en Delta Air Lines (Atlanta, GA)
Entrevista
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Acudí a una entrevista en Delta Air Lines (Singapur)
Entrevista
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Preguntas de entrevista [1]
Pregunta 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Preguntas de entrevista [1]
Pregunta 1
How would you handle a customer who's been forced to take a different flight from one they've booked.