Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Preguntas de entrevista [1]
Pregunta 1
How would you handle a customer who's been forced to take a different flight from one they've booked.
Acudí a una entrevista en Delta Air Lines (Atlanta, GA)
Entrevista
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Acudí a una entrevista en Delta Air Lines (Singapur)
Entrevista
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Preguntas de entrevista [1]
Pregunta 1
Give examples of times you have tackled difficult customers.