Envié una solicitud electrónica. Acudí a una entrevista en Concentrix (Hallandale Beach, FL) en sept 2017
Entrevista
Completed online assessments which included basic computer skills, basic customer service scenarios, voice recording, and typing test. Spoke to a Team Lead for the first interview, and completed a second interview with a HR hiring manager.
Preguntas de entrevista [1]
Pregunta 1
Gave you scenario's on what is not a good example of a situation or customer service problem.
Envié una solicitud electrónica. El proceso duró 4 días. Acudí a una entrevista en Concentrix
Entrevista
Three phone calls, one with my laptop finding pages they told me. it was very cx service and technical experience. i would highly recommend going through the process to everyone.
Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en Concentrix (Chicago, IL) en oct 2016
Entrevista
After completing all the application testing I was invited interview. I met with one interview and was told I would be passed on. I then attend two group sessions that spoke of the job and its responsibilities. After that I received and offer appointment and I was sent all the paperwork to complete.
Preguntas de entrevista [1]
Pregunta 1
The questions were general interview type questions. How to handle an upset customer? General call center, customer service questions. They also asked about availability and advised you that you would be working weekends and holidays.
