I applied online which also consisted of a personality test. I received an email the next day asking to call and set up an on-site interview. I received a confirmation email with directions and name of contact. When I arrived, I was told the original contact was busy so I had to interview with someone else. This person appeared to be unprepared. He was constantly flipping through a binder and asking general questions at random. I did have to read a few paragraphs from a card so he could hear how I would sound on the phone. I was also told I would be selling products and services as well as customer service. On a side note- I noticed rainbow banners hanging in the lobby to celebrate Gay Pride during the month of June.

First I applied online. Then I received a call and email to set-up a phone interview. This interview was fairly easy, she just asked questions about your background and "Name a situation where you handled an upset customer". After I answered the questions, the recruiter informed me that there was an open interview spot for 3pm the next day. I arrived at the office (which is beautiful!) and met with a manager. This was a 1:1 interview. Now these questions were harder, mostly behavioral questions. The other name for this position is "Everyday Hero" and all questions revolved around the word Hero. The questions were as such: "Name a time where you went above and beyond for a customer." "Name a time where you had to collaborate with another co-worker to achieve efficiency" "Name a time when you realized there was a more efficient way to do a process and how you handled it" "what kind of manager experience helped you the most" etc. the following Monday, I was contacted by HR and started New Hire paperwork, which consists of a hefty background check and drug test.