Daily activities include running Scrum Calls, Managing ServiceNow Development sprints, collaborating with RT local scrum master to understand priorities and provide solution oversight. Responsible for supporting the development of company market requirements for specific product(s) or product line(s), services and solutions portfolios. Responsible for supporting new solutions and assisting in the solutions processes. Self-motivated with a proven track record in implementing ITSM (IT Service Management), HRSD (HR Service Delivery), CSM (Customer Service Management), ITBM (IT Business Management) using ServiceNow. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP