Thank you for taking the time to share your experience. We’re continually exploring new ways to make our hiring process fair, efficient, and personal. One of the tools we’ve recently added is a video prescreening platform, which gives every applicant the opportunity to share their story directly with us. This has allowed us to hear from more candidates than ever before, ensuring that each person has an equitable chance to be considered for roles that may be the right fit. We view this step as just the beginning of a personalized, high-touch hiring process that reflects our people-first culture. That said, we recognize that new tools can take time to refine, and we’re sorry that your experience didn’t leave a great first impression. Your feedback is valuable, and we’ll use it as we continue to improve both our technology and the overall candidate journey!