Solicité el puesto a través de la recomendación de un empleado. El proceso duró 3 meses. Acudí a una entrevista en CIBC (Toronto, ON) en oct 2013
Entrevista
one phone interview, interview with branch manager, interview with hr manager, easy standard questions, pleasant recruiters, comfortable environments did not make me feel stressed. behavior questions, mostly oriented towards being able to sale because that was the main interest for the certain position. just leave an impression of confident individual able to communicate with different profiles of clients and convince them to buy a product.
Preguntas de entrevista [1]
Pregunta 1
your advantages, disadvantages, tell something about yourself, describe situation with a difficult client, problem solving experience, are you able to meet targets and be under pressure, mission vision of the company
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc
