What is your understanding of the CSM role, and what experience do you have that links to this role? Digital transformation / customer success story Can you give an example of a digital transformation that you led? He asked for the story, ups and downs, challenges, and your specific actions. Technical / cloud questions Imagine you’re working with an AWS ISV customer. They have strong software developers but limited cloud experience. How would you explain cloud to them? Imagine you had to migrate 500 applications from on-prem to cloud. How would you start? What are two challenges you imagine enterprise customers have when adopting cloud? Executive customer conversation Tell me about a difficult senior customer conversation that required you to deal directly with executive-level stakeholders. What was the situation, how did you handle it, and what was the result? Goal / judgment / unintended consequences Tell me about a time when you or your team were more than halfway through meeting a goal and realized it might not be the right goal, or that delivering on it could have unintended consequences. What did you do, and what was the outcome? Learning / technical ramp Can you give me an example of stepping outside your boundaries and taking on something new or learning a new capability? Can you give me an example of diving deep to learn a new technology or capability, either inside or outside work?