Firstly I applied to Heding which is the website for matching a job. I submitted my CV and they contacted me after a few days. I finished my interview with the recruiter after adjustment of the time schedule and she was really kind to demonstrate about the history of Agoda. After the first interview, I passed and had to take a little test. It was not that complicated. It was about the writing and reading comprehension with travel stuff. Then I passed the test, we set the schedule for the second interview which is the final for me at least. I thought that I didn't do well in the final interview, but they contacted me after two days that I passed. I was glad to hear it.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.