Applied online, Received an email
Did a over the phone interview.
Was hired but only on the basis that I passed the two month training period. Which involved a few different tests.
Preguntas de entrevista [1]
Pregunta 1
Pretend I am a customer and please help me with a problem ( you can make up the situation)
The interview process for the AT&T call center was pretty straightforward and not too hard. I applied online, did a short phone screen, and then had a simple interview with a supervisor who asked basic customer service questions. Nothing tricky... they mostly wanted to see if I could talk normally, handle upset customers, and follow instructions. After that, there was a quick computer test to make sure I could type and move through screens. Once I passed the background check, they gave me a start date. Overall, it was a smooth, average process and not stressful.
Preguntas de entrevista [1]
Pregunta 1
Describe a time you dealt with an angry or difficult customer
The interview process was an average interview and asked questions to see if you will fit with the company and the company mission. Everyone was nice and very welcoming. They asked series of scenario question, but all related to the job.
Very smooth the rep was nice and polite. Everything went as planned in the interview and felt like they really wanted me to join their team. It didn't take long to recive the job offer
