I received a call from an HR Rep in there Southeastern Office and was asked if I had time to participate in a phone interview. I was asked a series of questions and was told to answer the best I could; although the HR Rep steered me in the right directions in terms of what kinds of answers/information they were looking for. I was told that I had passed the phone interview and that they would like to schedule me for a interview with someone at the local office. I received my 1 on 1 interview within a day. There were two people who interviewed me; they referred both to my resume and pre-written questions while conducting the 90 minute interview. A few weeks after my interview I received word my background check cleared, and was offered the position. The two people I did my face to face interview with were older but very nice and were very interested in my insurance degree. The office was small, but very close knit and friendly.