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Position: Abbott Ambassador - Madrid + (Ávila o Segovia)
1.Primary Objective of Position
- The Abbott Ambassador is responsible for driving client loyalty, growing
existing business while improving profitability
2.Major Accountabilities
a) ACCOUNT MANAGEMENT
- Develop a Strategic Growth Plan at the territory level and leverage the plan on
a daily basis
- Maintain accurate and up-to-date client data in MyDASH
- Execute Account Plan tactics to grow existing business by closing menu gaps
(adding on assays), selling DHS solutions and upgrading and renewing service
contracts
- Weekly work with client on business process, amplification of their health
system via CRDx globalized and established frameworks
- Conduct Client Business Reviews every 90 days (Operational reviews) to
ensure our clients and Abbott are honoring their commitments and execute
on identified client needs
- Act as Abbott point of contact for clients to handle any issues or support
requests (ordering and shipping inquiries & product issues)
- Support renewal of existing business, with the Enterprise team, early in the
process blocking competition from entering the account
- Work with client to ensure entire Abbott solution is being utilized as expected.
b) GROW THE ACCOUNT
- Assess utilization and inefficiencies on instruments and work with client to
maximize testing capabilities
- Analyze test menu and ordering patterns to assess gaps and provide solutions
- Add solutions, including assays, software, and service offerings to help client
achieve strategic priorities or improve efficiencies
- Deliver insights for operational improvement that will directly impact client
KPI’s through assays, DHS, Hematology, and/or other solutions
- Drive Alinity, Hematology and Digital Health Solutions solutions at every
account
- Continue to manage post-sales client support activities, such as
- Confidently operate all Alinity Instruments
- Install and configure assays on the Alinity instrument
- Perform assay integration, calibration, precision, linearity and method
comparisons for the Alinity
- Articulate performance of the assay, interpret data, draw insights
- Perform initial assay troubleshooting.
c) CLIENT LOYALTY
- Exhibit and articulate our value proposition and solutions
- Consult with client to improve operations and KPI’s
- Deliver insights to clients, as well as Enterprise team
- Develop relationships with all internal stakeholders
- Lab Director / Manager
- Department Supervisors (IA/CC/Hematology/Specimen Processing)
- Procurement
- IT Manager
- Medical Director
- Maintain a high NPS score (OneNPS and tNPS) at each account
- Address NPS “hot sheets”
- Leverage marketing collateral to demonstrate Core Diagnostics value
- Client presentations
- Workshops (Educational and Abbott internal)
- Client Business Reviews
- Lead integration activities
- Participate in implementation activities per Test of Record (TOR) process
- Oversee progress of cross-functional implementation team (post-sale) with
project manager.
3.Education
- Bachelor´s degree or equivalent experience required. Bachelor´s/Engineering
degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.
4. Background
- Minimum 4-5 years of experience in Diagnostic Industry with an emphasis on
managing and expanding existing accounts, managing and improving customer
relationships, improving profitability of accounts.
- Ideally a proven track record in a similar position supported by management
and customer references.
- Excellent product and industry knowledge.
- Strong understanding of key stakeholders and customer dynamics.
- Strong solution selling and relationship building skills.
- Excellent communication skills.
- Fluent in local language and English, additional languages are advantageous.
5. Impact of position
- Manage and expand existing accounts.
- Manage and improve customer relationships.
Improve profitability of existing accounts.
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