What’s the job?

Reports to the Front Office Supervisor.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience!

• Support the Front Office Supervisors in all required tasks.

• Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.

• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

• Handle cash and credit transactions.

• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

• Take pride in your appearance and place as a brand ambassador.

• Always know what events and activities are on the day’s schedule.

What we need from you

• Bachelor’s degree in hospitality or related field.

• 2+ years’ experience working in Front Office department.

• Must be fluent in local language and English, additional languages will be highly valuable.

• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

• Discounted international room rates.

• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Uniform and laundry service.

• Meals whilst on duty.

• Private health insurance discount.

• Kimpton Benefits: our platform with exclusive discounts for employees.

• Cool work environment and lots of fun! ??

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.