Looking for a role that will have a meaningful impact on Claims Handling in Spain?

Come and progress your career in our European Claims team here at Markel in the beautiful city of Madrid.

Join us and play your part in something special!

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

The opportunity:

Markel is developing its presence in the Marine insurance sector with a wide offering, including hull, cargo, marine liabilities and logistics. This has led to an exciting new opportunity for a Senior Claims Handler Marine & Liability, based in our Madrid office in the Torre de Cristal. As a Claims Handler at Markel, you are not just the person who manages files - you are the face of the company and a key link between the technical, legal and human aspects of insurance.

What you’ll be doing:

• Analysing and managing claims Marine & Liability claims, including third party agreements (TPA) and service providers in line with our Claims Manual
• Establishing, developing, and expanding broker and customer relationships

• Reviewing coverage and coordinating with experts and solicitors to determine liability, resulting in successful resolution of each case
• Prioritising case urgency, ensuring that each claim progresses within the established deadlines
• Consolidating our footprint as a recognized insurance partner by dealing promptly and effectively with large and midsize claims, with a primary focus on Marine.

• Working closely with our Madrid & Barcelona internal Departments: Underwriting, Sales and Finance, as well as with clients and brokers
• Championing continuous improvement and working with the team to improve end to end processes and data accuracy
• Attending regular broker and client meetings with occasional travel within Spain and Europe to represent Markel as required

Our must-haves:

• Bachelors or Masters degree in Law. Business, Engineering or similar field
• Proven experience in a Claims function, with a focus on Marine and Liability, in an insurance company, broker or DCA
• Comprehensive understanding of the regional insurance market
• Ability to work in a fast-paced environment, multi-task, delegate where necessary and make quick decisions while maintaining integrity and profitability
• Effective interpersonal skills as you collaborate with local and regional partners, as well as internal colleagues, across Spain and Europe
• Strong partnership skills for developing strategic planning to achieve team and company ambitions.
• Fluency in Spanish and English. Additional knowledge of Italian an advantage
• A positive mind-set and people-oriented work ethic
• The legal right to live and work in Spain

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package
• 27 days paid holiday plus Bank Holidays
• Fantastic company pension scheme, private medical and dental cover, life assurance
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.