About Us

HBX Group is the world’s leading technology partner in travel, connecting and empowering global brands in accommodation, transport, activities, and payments. With a network of 300,000 hotels and 60,000 high-value clients across 140 markets, we combine tech, data, and people to deliver exceptional solutions..

Job Summary

We are looking for a proactive and detail-oriented Application Support Engineer to join our Technology Operations team. In this role, you will be responsible for analysing, prioritising, and resolving business incidents efficiently, ensuring minimal disruption to critical systems and services.

As a key member of a globally distributed support function, you will work closely with development and product teams to investigate issues, support continuous improvement, and maintain the stability of high-scale, API-driven platforms. This is an excellent opportunity for someone with solid technical foundations who is ready to take the next step beyond junior support into a more autonomous and impactful role.

Job Responsibilities

• Manage and resolve support tickets and incidents, including diagnosis, analysis, and resolution of non-complex technical issues.
• Assess incident criticality and business impact to support effective prioritisation.
• Replicate incidents, analyse logs, and identify root causes to drive resolution.
• Collaborate with development and product teams to investigate and resolve issues.
• Test and validate fixes delivered by development teams before release.
• Monitor system metrics, identify trends, and proactively take actions to prevent issues.
• Maintain accurate documentation, including knowledge base articles and incident reports.
• Deliver timely, high-quality technical support to internal stakeholders across the organisation.
• Manage competing priorities effectively, focusing on high-impact activities.
• Continuously improve support processes and contribute to operational excellence.

Skillset Required

• Solid experience supporting API-based applications and understanding system integrations.
• Ability to interpret logs, investigate incidents, and troubleshoot technical issues.
• Working knowledge of at least one programming language to support analysis and problem-solving.
• Strong analytical thinking and problem-solving skills.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously.
• Strong communication and collaboration skills, particularly when working with technical teams.
• Proactive mindset with the ability to step back, assess trends, and act accordingly.
• Customer-focused approach with a sense of urgency and ownership.

Experience & Qualifications

• Previous experience in an Application Support, Technical Support, or similar role (junior +).
• Experience working in high-availability, global environments is highly desirable.
• Familiarity with monitoring tools, metrics analysis, and incident management processes.
• Experience in fast-paced, technology-driven organisations.
• Degree in Computer Science, Engineering, or a related technical field is a plus.
• Adevanced English is a must