Outbound B2B Sales Team Leader

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges and KFC.

What We’re Looking For

Are you ready to take your leadership skills to the next level? We’re on the hunt for talented Outbound B2B Sales Team Leader to join our fastest growing water retail company in the UK, with a focus on SME businesses

If you’re a sales performance driver with a passion for leadership and campaign manager, we want to hear from you.

What To Expect

You’ll be responsible for leading the sales performance of a team of Outbound b2b sales agents. We will provide the industry leading training and environment that will equip you with the necessary skills, knowledge and qualitative approach to delivery, in all that you do.

All that we ask in return is that you always strive to do your best, which you immerse yourself in our client’s brand and most importantly you are always honest, open and transparent with our customers.

Our typical shift pattern involves: 40 hours within the week. Shifts covering Monday to Friday 10:00am to 19:00pm rotational basis (SA time)

Please note. This position is based at our site in Gardens, Cape Town.

Your role can include, but isn’t limited to:

You can expect to:

• be responsible for driving optimal performance through strong leadership, clear communication and operational excellence.
• implement continuous improvements and ensure that their team is exceeding contractual KPIs and quality standards.
• have input into strategy and will execute strategic change.
• deal with escalated enquiries from customers and stakeholders from all areas within the business, and deal with personnel and disciplinary issues within the team for which they are responsible.
• lead and develop the team to ensure consistency in performance, stability and succession planning. They will foster a culture of accountability and transparency.

About You

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

Our ideal candidate?

• A minimum of two years’ Team Leader outbound sales experience.
• Takes responsibility for managing own performance and strives for personal improvemen.t
• You are open friendly, respectful and polite – adopting a ‘people come first’ approach.
• You take personal responsibility for making things happen.
• You take time to reflect on what you have learned from your work experiences.
• You remain calm under pressure.
• You recognise your own strengths and limitations and know when to ask for help, listening to and acting on feedback.
• You have the confidence to admit mistakes and accept constructive criticism.
• You manage your tasks and deadlines appropriately and communicate any updates to management.
• Responds positively to changing circumstances and consistently works to high standards, always looking for ways to improve
• You respond positively to changing business circumstances and readily adapt your behaviour to maintain effective performance.
• You see the bigger picture, anticipate challenges and obstacles and plan to overcome them.
• You are open-minded, and take change in your stride, embracing it in a positive manner.
• You follow things through to ensure they are completed.
• You suggest better ways of doing things for the greater good of the organisation.
• You take pride in co-ordinating the delivery of high-quality work.
• The ability to lead, inspire and influence others with integrity and trust –
• You lead by example and show personal enthusiasm by explaining why things need doing and creating a sense of common purpose.
• You treat people fairly and respectfully and are equally comfortable delivering both positive and constructive feedback.
• Make efficient and effective use of all available resources
• You make best use of available resources and proactively seek new sources of support when necessary
• You work collaboratively with others, actively sharing good practice.
• You collect and manage information effectively and efficiently, ensuring you fully understand what is required.
• You are not afraid to challenge the status quo.

Join #theAteam

We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.

We’ll tell you all about it during your interview!

Benefits

• Full training & support.
• Medical insurance after 6 months.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• ‘Employee of the Month’ Awards.
• A diverse and inclusive working environment.
• Free transportation home (door to door).
• Well-being with Ky (onsite counselling).
• Maternity benefit after 1 year.
• Mid-month Travel Allowance
• Free onsite Flu Vaccine.
• Funeral benefit after 3 months.