InPost
Onboarding Account Manager
Everything you are looking for and more
We are looking for a Onboarding Account Manager to own the journey from signed contract to stabilized launch, ensuring new merchants go live fast, smoothly, and with the right support from day one.
In this role, you will coordinate activation plans, drive merchant milestones, align internal teams across Sales, IT, Ops and Customer Care, and make sure every go-live is properly prepared and monitored through hypercare. You will also lead and develop a small team, ensuring activation excellence at scale.
What responsibilities and objectives will you have?
Own the end-to-end merchant activation process, from contract signature to go-live and stabilization
Validate handover from Sales, ensuring all required information is complete and accurate
Build, manage, and track activation plans for each merchant
Drive launch milestones and timelines, ensuring on-time go-lives
Coordinate cross-functional teams (Sales, IT, Ops, Customer Care) throughout the activation process
Ensure operational and technical readiness before go-live
Monitor launch performance and lead hypercare phase to ensure a smooth start
Identify risks, bottlenecks, and proactively implement solutions
Track and analyze activation KPIs to drive continuous improvement
Ensure a smooth handover of accounts to BAU / Expansion teams post-activation
How success is measured
Time-to-live
% of launches on time
First pickup success
OTD performance in the first weeks
Customer Care ticket open rate
NPS
Well, what will the requirements be?
+5 years of experience in operations, onboarding, activation, or customer lifecycle roles
Previous experience managing and developing teams
Strong project management and process optimization skills
Data-driven mindset, with the ability to track, analyze, and improve KPIs
Experience working cross-functionally with Sales, Product, and Tech teams
Excellent communication and stakeholder management skills
Ability to work in a fast-paced, scaling environment
Fluent in English (Spanish is a plus)
What do we offer?
Language platform
Wellbeing programme
Flexible working hours
Online platform for lifelong learning
Competitive salary
Flexible remuneration services can be contracted
Why join us?
At InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company’s expansion and market presence. Our culture is built around five key behaviours, driven by a strong “Go Go Go” mindset focused on speed and determination.
CHAMPION THE CUSTOMER: We put the customer at the center of everything we do and strive to exceed expectations.
OWN IT: We take responsibility, act with initiative, and proactively drive solutions.
DARE TO DISRUPT: We embrace innovation, ambition, and continuous learning to grow and improve together.
MAKE IT HAPPEN: We adapt quickly, learn constantly, and move forward with Smart execution.
WIN TOGETHER: We achieve great results through collaboration, recognition, and a shared winning mindset.
Inclusive Culture
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, focused on promotion, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.
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