The Focus Group
Key Account Manager
Johannesburg
The Focus Group Johannesburg, South Africa 15 May 2026 Mid 900000 - 1500000 Full Time Cost to Company 5 years - 8 years Skills Management Key Accounts Management Medical Industries Poultry Medical Job Description
PURPOSE
Reporting to the Business Unit Manager, the Key Account Manager is responsible for:
Being fully dedicated to managing local Key Accounts.
Ensuring maximum market penetration for the clients solutions, via the development and implementation of the Account Business Plan and approach.
Enabling the clients industry leadership through the development of sustainable relationships with Key Customers and Key Stakeholders.
Challenging Customers' beliefs in order to drive behavioral changes in them.
ACCOUNTABLITIES
Managing Customer Needs, Relationships & Market Penetration:
Develop/preserve effective relationships and communications with the Key Account Stakeholders for each Account, in order to drive alignment between the client and the customer.
Co-develop annual Key Brand Sales Forecasts with the Customer, to meet Production and Budget needs.
Differentiate the clients offerings, to create mutual value based on Customer needs.
Continuously explore new opportunities for value creation with the Customer.
Execute the clients solutions with the proper resources, listen to Customer feedback and drive Customer satisfaction.
Preparing & Executing the SAM/KAM Plan:
Develop a robust Accounts business plan in line with Area priorities and review it on a regular basis with the local team and management.
Provide the Management team with accurate, and timely, Sales Forecasts, in order to optimize proper resource planning.
Analyze what is required to execute the Account Plan, deploy available resources and then track related expenses.
Support and coordinate the Account teams’ actions (Sales, Veterinary Services and Business Unit Manager etc.) related to the Key Account in their Territory
Developing & Preserving Market Leadership:
Proactively schedule and facilitate meetings around the clients umbrella companies to review progress on value creation.
Investigate Customer plans and problems, in order to develop potential value-added business opportunities.
Quantify the impact of Customer problems and share it with them, positioning the clients solutions in a way that demonstrates they can help mitigate this impact.
Ensure a win-win outcome for both the clients and the customer.
Sharing Market Insights:
Lead a monthly review of the Account Plan with the team (incl. Veterinary Services & Business Unit Manager etc.), to adjust the Account Plan, as needed, and promote maximum effectiveness.
Regularly communicate progress to the local and Area Management teams in order to share the evolution of the market and Customer trends.
Managing Sales Results & Outcomes:
Track Sales results, and other Business key performance indicators for Key Accounts.
Have an awareness of the impact to the clients profit & loss statement, of executing specific solutions/investments for Key Accounts in the Country.
Review progress with the team (e.g. Veterinary Services & Business Unit Manager etc.) every month.
Develop strong collaborative relationships across the different local services (SAM/KAM, Marketing, Technical Services etc.), to build a strong Key Accounts Team.
Education / Degree
B.Sc. degree in Animal Science, Agriculture, business or a related field.
Recommended experience needed
5 years plus Key Account Management experience and previous Poultry experience.
PURPOSE
Reporting to the Business Unit Manager, the Key Account Manager is responsible for:
Being fully dedicated to managing local Key Accounts.
Ensuring maximum market penetration for the clients solutions, via the development and implementation of the Account Business Plan and approach.
Enabling the clients industry leadership through the development of sustainable relationships with Key Customers and Key Stakeholders.
Challenging Customers' beliefs in order to drive behavioral changes in them.
ACCOUNTABLITIES
Managing Customer Needs, Relationships & Market Penetration:
Develop/preserve effective relationships and communications with the Key Account Stakeholders for each Account, in order to drive alignment between the client and the customer.
Co-develop annual Key Brand Sales Forecasts with the Customer, to meet Production and Budget needs.
Differentiate the clients offerings, to create mutual value based on Customer needs.
Continuously explore new opportunities for value creation with the Customer.
Execute the clients solutions with the proper resources, listen to Customer feedback and drive Customer satisfaction.
Preparing & Executing the SAM/KAM Plan:
Develop a robust Accounts business plan in line with Area priorities and review it on a regular basis with the local team and management.
Provide the Management team with accurate, and timely, Sales Forecasts, in order to optimize proper resource planning.
Analyze what is required to execute the Account Plan, deploy available resources and then track related expenses.
Support and coordinate the Account teams’ actions (Sales, Veterinary Services and Business Unit Manager etc.) related to the Key Account in their Territory
Developing & Preserving Market Leadership:
Proactively schedule and facilitate meetings around the clients umbrella companies to review progress on value creation.
Investigate Customer plans and problems, in order to develop potential value-added business opportunities.
Quantify the impact of Customer problems and share it with them, positioning the clients solutions in a way that demonstrates they can help mitigate this impact.
Ensure a win-win outcome for both the clients and the customer.
Sharing Market Insights:
Lead a monthly review of the Account Plan with the team (incl. Veterinary Services & Business Unit Manager etc.), to adjust the Account Plan, as needed, and promote maximum effectiveness.
Regularly communicate progress to the local and Area Management teams in order to share the evolution of the market and Customer trends.
Managing Sales Results & Outcomes:
Track Sales results, and other Business key performance indicators for Key Accounts.
Have an awareness of the impact to the clients profit & loss statement, of executing specific solutions/investments for Key Accounts in the Country.
Review progress with the team (e.g. Veterinary Services & Business Unit Manager etc.) every month.
Develop strong collaborative relationships across the different local services (SAM/KAM, Marketing, Technical Services etc.), to build a strong Key Accounts Team.
Education / Degree
B.Sc. degree in Animal Science, Agriculture, business or a related field.
Recommended experience needed
5 years plus Key Account Management experience and previous Poultry experience.
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