IT Operations Support

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

https://www.sharesource.com.au/

What are we looking for?

We are looking for a versatile IT Operations professional who can manage day-to-day IT activities and support a dynamic internal environment. This role is ideal for someone who is comfortable handling a mix of technical and administrative responsibilities and enjoys working across different areas of IT.

What are you expected to do?

• Manage and respond to remote help desk requests on a day-to-day basis.
• Administer Microsoft 365 and Okta, supporting identity and access management across the organization.
• Maintain and track hardware inventory, including coordination with vendors and invoice management.
• Manage and update WordPress websites hosted on platforms such as SiteGround and HostGator, including basic page building and minor PHP-related tasks with the support of AI tools.
• Assist in onboarding and offboarding workflows, ensuring proper system access and setup.
• Handle an average of six to seven support tickets daily while maintaining quality and timeliness.
• Support the development and maintenance of internal databases and documentation.
• Contribute to building and refining Standard Operating Procedures to improve and standardize IT operations across the business.

You'll be a great fit if:


• You have at least 4-5 years experience in general IT Global operations or support.
• You have hands-on experience with Microsoft 365 administration.
• You have experience using Okta for identity and access management.
• You have managed remote help desk requests and can handle day-to-day IT support tasks.
• You have experience managing hardware inventory and coordinating vendor invoicing.
• You have supported onboarding and offboarding workflows, including user access and system setup.
• You have strong general IT support skills and can handle ad hoc technical tasks as needed.
• You have experience with PowerShell and Azure automation, or are willing to learn.
• You are comfortable building and organizing databases and documentation.
• You can help develop and improve Standard Operating Procedures to standardize IT operations.
• You are detail-oriented, proactive, and able to work independently in a structured environment.
• You are amenable to work Monday to Friday (7:00 AM to 4:00 PM Manila Time).

It would be a great addition if:

• You have experience managing WordPress websites using platforms such as SiteGround and HostGator.
• You have basic knowledge of page building and PHP for WordPress maintenance.

What you gain beyond the role:

• Remote + Hybrid Flexibility: Enjoy the best of both worlds—collaborative office days when it counts, balanced with the freedom to work from home.
• Achieve Work-Life Balance and Flexibility: Work in an environment where you're trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn't just a perk—it's how we help you perform at your best, without sacrificing life outside of work.
• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.
• Supportive Team: From your very first day to every career milestone, we've got your back—with long-term growth and projects you can truly thrive in.
• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career
• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.

Please note: This role is remote; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations.

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

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What to Expect in the Process?

• You'll go through 3–4 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 1–2 weeks, but we'll let you know if things need to move quicker.
• Our best advice? Be yourself and enjoy the conversations. We'll keep you updated every step of the way, and you're always welcome to reach out for updates anytime.
If all goes well, we'll complete
• ence checks and requirements quickly—so we can get that job offer to you without delay.

We would be grateful if you have these already:

• Fit to Work/Health Card (Basic 5 employment medical tests)

• NBI Clearance

• Social IDs - PHIC, SSS, HDMF, TIN

• Character ences with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.