FTTH Telesales Agent (12-month FTC/ Performance-Based Compensation)

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Our Products and Services:

• Fibre-to-the-Home (FTTH)
• Fibre-to-the-Business (FTTB)
• Enterprise connectivity
• Mobile connectivity and data management​
• Cloud infrastructure and more!​

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.Our values:

• We Build Trust and Ownership
• We Honour & Respect People
• We Cultivate Passion & Creativity
• We Innovate Feverishly
• We Go the Extra Mile
• We Believe in Humility
• We Communicate Openly & Honestly
• We Make it Fun
• We Teach, Grow & Learn
• We Do More, With Less

Where will the successful candidate fit in?
Our Outbound Telesales Sales Agents fit within the heart of our Consumer Division. The primary responsibilities of this position are Cold Calling, cultivating leads, pipeline management, Generating Sales Leads and monitoring chat platforms.

Key Objectives

• Conduct outbound and inbound calls to meet and exceed monthly sales targets
• Use creative techniques to generate and qualify sales leads
• Contact new customers to explain how their connectivity needs could be met by our specific products and services
• Manage leads through the full sales pipeline
• Answer customer questions about products, prices, availability, product uses, and credit terms
• Monitor and engage with prospects via our chat platforms
• Collaborate with internal teams and complete any additional tasks as needed

Requirements

• Completed Matric (Grade 12) is essential
• A diploma or degree in Marketing, Business, or similar is a plus, but not essential.
• 2 years telesales experience (IT related environment advantageous)
• Strong communication skills, both verbal and written.
• A target-driven mindset with the ability to close deals
• Strong ability to identify sales opportunities
• Customer-centric attitude

Benefits:

• Performance-based earnings (tiered salary structure and commission)
• Hybrid work model (work from home & office)
• Barista on-site (Coffee, smoothies, snacks and more!)
• Employee wellness support via Lyra Health

Note: This is a 12-month fixed-term contract with performance-based compensation. If you have not heard from us within two weeks of applying, please consider your application unsuccessful.

Application Question(s):

• The compensation for this role is based on performance, are you comfortable with this?
• What is your notice period?
• Are you comfortable travelling to our offices in Brooklyn, Northgate park?

Education:

• High School (matric) (Preferred)

Experience:

• Telesales experience (IT related environment advantageous) : 2 years (Preferred)

Work Location: In person