Business Process Analyst

We are looking for a results-driven Business Process Analyst to serve as a strategic architect for our operational workflows. This is not just a documentation role; you will be the bridge between human operations and digital innovation. You will identify inefficiencies, design "To-Be" states, and collaborate directly with IT teams to implement automation and data-driven solutions that move the needle on organizational performance.

What You’ll Do

• Map & Model: Conduct deep-dive "As-Is" process assessments and design "To-Be" workflows using industry standards (BPMN, SIPOC, Value Stream Mapping).
• Analyze & Optimize: Use data-driven insights and root cause analysis (RCA) to eliminate bottlenecks, reduce cycle times, and improve quality.
• Bridge the Digital Gap: Translate business needs into technical requirements (BRDs). Collaborate with Developers and QA leads to ensure process changes are successfully automated and sustained.
• Facilitate Change: Lead Kaizen events and stakeholder workshops to build consensus on process improvements and manage the transition across departments.
• Measure Impact: Develop and monitor performance dashboards (KPIs) to track the health of redesigned processes and report on ROI/cost-savings.

What We Are Looking For

• Education: Bachelor’s Degree in Industrial Engineering, Management Engineering, or a related technical field.
• Experience: 3 years of experience in process improvement, ideally within high-governance industries (Utility, BPO, Logistics, or FMCG).
• Methodologies: Strong practical application of Lean Six Sigma (Yellow/Green Belt preferred), Kaizen, and DMAIC.
• Technical Toolkit: * Expertise in process mapping tools (MS Visio, Lucidchart).
• Exposure to Data & Automation tools (e.g., Power BI, Power Automate, SQL, or Tableau).
• Foundational knowledge of ERP systems (e.g., SAP) and how they align with business processes.
• Documentation: Proven ability to create high-quality SOPs, RACI matrices, and User Acceptance Testing (UAT) scripts.

Location: Pasig

Work arrangement: Onsite

Benefits:

• Health insurance
• Life insurance

Application Question(s):

• How soon can you start?
• How much is your asking salary?
• Are you amenable to work in Pasig?

Experience:

• Process Analysis: 3 years (Preferred)

Work Location: In person