We recognise and take seriously our responsibility to tackle climate change and the need to support the enhancement of wildlife and nature as part of creating sustainable communities for the future. So we’re thrilled that The Green Partnership has verified that we’re already managing 18.5% of our green spaces for nature against our target of 30% by 2030. Since we launched our Biodiversity Approach in 2022, we’ve planted 24 native trees, over 10,000 hedge plants; 16,000m2 wildflower meadow and 8,000 spring flowering bulbs and involved 130 colleagues, customers and suppliers in improving estates for nature through volunteering opportunities. Read more by clicking the image.
Find out how we're putting our customers at the heart of our decision-making in Phil Andrew's, our Group Chief Executive, interview with Housing Today.
Creating greener spaces for our communities 🌱 We were delighted to recently welcome Councillor Jennifer Fradgley, Chair of Stratford-on-Avon District Council, to join our team of colleague volunteers in planting 900 hedgerow whips, 900 flower bulbs, 600m2 of wildflower meadow, 200m2 of naturalised grassland and five fruit trees at our Wattons Lodge Independent Living scheme, to provide our customers there with better access to a more biodiverse and high-quality outdoor space. The planting day is just one of the ways in which we are working towards our commitment to ensure that 30% of our outdoor spaces enable nature’s recovery by 2030, as part of our Biodiversity Approach and aligned with The Wildlife Trusts’ ‘30 by 30’ campaign. Read full story by clicking the image below. #Biodiversity #Sustainability #Voluteering
Introducing Everyday Excellence – our exciting customer-focused transformation and delivery plan, designed to help realise our 2030 ambition to deliver amongst the best customer experience of any housing association in the country! 🌟 It will reshape how we work, putting in place the right structures, culture and capability, systems, processes, and technology to ensure every area of Orbit has a laser-sharp focus on customers’ priorities. Under Everyday Excellence, we will: 🔵Redefine our customer journeys to ensure they are inclusive and accessible by design to deliver what our customers value most 🔵Build our business processes to ensure we get it right first time, every time 🔵Invest in technology and data, with a new omni-channel solution ensuring customers can engage how and when they want, with a personalised experience every time 🔵Invest in and reward capability, ensuring our colleagues have the skills they need to excel in a job they love 🔵Shape our teams to better support customers, with decision making moved closer to those who know customers best Learn more about how we’re shaping the future by clicking the image. #Housing #AffordableHousing #UKHousing #CustomerExperience #CustomerService #CX
We're delighted to welcome Nick Lygo-Baker as our new Director of Customer Experience. Nick will be responsible for developing and executing a new customer experience strategy as part of our 2030 Strategy that aims to deliver amongst the best customer service in the housing sector. With a wealth of experience, Nick will help deliver customer-focused initiatives that enhance engagement and are rooted in a deep understanding of what Orbit customers need and value the most. Join us in welcoming Nick to Orbit! Click on the image to meet Nick and find out more about his appointment. #CustomerExperience #CXStrategy #CustomerEngagement #CustomerFocus #CustomerService
Being fair and equitable to all, irrespective of age, gender, disability, race, caring responsibilities, religion/belief or sexual orientation sits at the core of our purpose which is why it was wonderful to welcome Dr. Kenny Imafidon MBE, also known as ‘That Peckham Boy’, to share his story with our colleagues during a webinar today as part of Black History Month. It was a really thought-provoking session discussing how people make assumptions about others due to their race, and how important it is that we all improve our knowledge and understanding. Thank you Kenny for joining us. #BlackHistoryMonth
We are pleased to share our Annual Report and Accounts for the year 2023/24. Here are a few of our key highlights: 🔵Delivered 870 new homes of which 83% were affordable 🔵Invested £119.4 million in existing homes to provide safe, quality, affordable homes 🔵Delivered 10,000 customer support interventions through our Better Days programme and helped people improve their mental health, financial situation, employability, and digital skills 🔵Provided additional investment into maintenance and repairs, particularly in tackling damp mould and condensation issues 🔵Secured our second sustainability-linked loan to fund our drive to deliver more affordable new homes and improvements to the energy efficiency of our existing properties with 85.55% of our properties now at EPC band C or above While we are proud of these achievements, we recognise we have much more to do. This is why we are committed to delivering our 2030 Strategy, focusing on making a positive difference to our customers and society, delivering exceptional customer service, investing in our people, and continuing our commitment to sustainability. #UKHousing #SocialHousing #HousingAssociation #AffordableHousing
Here's our 2030 strategy... We've outlined our ambitions over the next six years at Orbit Group, where we will be aiming to provide amongst the best customer experience of any housing association in the country. Our 2030 strategy focuses on: 🔵 Prioritising customer experience 🔵 Building 5,700 new homes We’ll look to achieve this by building and maintaining safe, quality homes that our customers love, both sustainably and at scale, all supported by excellent customer service. Our 2030 Strategy is also underpinned by our Sustainability Strategy which sets out how we will ensure everything we do maximises the positive social and environmental impacts we make. Read the full strategy document to find out more - https://orbitgroup.org.uk/about-us/our-2030-strategy
We are delighted to welcome two new Non-Executive Directors to our Group Board, Emma Kenny and Priya Khullar. Both Emma and Priya are experienced board members with extensive expertise in customer experience, as well as sharing our commitment to making a social difference. We look forward to working with them to continue to provide affordable, good quality, safe homes that our customers love.
