Wings Within | Theodore's Success Story #WingsWithin #CareerOpportunity #Growth@Firstsource
Fragmented revenue cycle management (RCM) operations are creating a silent crisis. New data paints a stark picture: ⚠️ 93% of physicians say prior authorization delays hurt patient care 📉 Patient collections have dropped to 47.8% 🚫 Denials are hitting 10–15% industry-wide 💸 Margins of 2–4% can't absorb 15–20% vendor fragmentation overhead At Firstsource, we don't just optimize processes; we simplify RCM. Guided by our #UnBPOᵀᴹ mindset, we unify scattered operations, cut hidden costs, and build outcome-driven models that empower healthcare leaders to regain control. 📖 In our latest blog, discover how leading health systems are regaining control: 🔗https://lnkd.in/gfRGCzDw
🚀 Big news from Firstsource! We're excited to welcome Kumaran Shanmuhan as our new Chief Strategy Officer. Why is this important? Because our UnBPO™ vision isn't just about reimagining outsourcing—it's about leading the industry shift toward hyper-personalized solutions, AI-driven operations, deep domain expertise, and outcome-focused partnerships. And Kumaran is the perfect leader to take this forward. With over 20 years of experience driving high-impact growth at high-growth SaaS and Enterprise AI companies, Kumaran knows what it takes to translate bold strategy into real-world outcomes. He has built and scaled AI consulting and industry solutions teams, fueled 70% YoY revenue growth, and generated significant new business. At Firstsource, Kumaran will lead the charge to consolidate our strengths and craft a market strategy that accelerates growth, deepens client impact, and keeps us ahead of disruption. Here's to the next phase of our transformation. Welcome, Kumaran! 👏 Read the full news here: https://lnkd.in/gQKUv4-K
🚀 420 specialists trained ⚡Week-2 competency achieved 📉Attrition cut below the UK industry average That’s the impact Firstsource delivered for a fast-growing UK energy company that needed to scale operations – fast. The challenge? Onboarding hundreds of new hires at speed without compromising quality. The solution? Expert trainers + AI-enabled coaching + consistent support systems across hybrid and in-office environments. The result: scaling fast, training smarter, and retaining talent longer. 👉 This is UnBPO™ in action. Read more: https://lnkd.in/dBReJ4zQ
Fraud is evolving faster than banks can respond. Legacy dispute frameworks aren't just slow; they increase costs, create compliance risks, and erode customer trust. In our latest blog, Vivek Sharma, Head - CMT, BFS and Emerging Geos, shares why modernizing dispute management with AI-led processes isn't just a tech upgrade, but is a strategic imperative. Because in today's fraud landscape, success isn't only about prevention—it's about building resilient, responsive, and trusted operations at scale that: ✅ Apply AI-driven intelligence for faster, consistent outcomes ✅ Orchestrate automation-first workflows that reduce cost & complexity ✅ Embed human-centric design to strengthen trust & elevate CX 📖 Read the full blog: https://lnkd.in/gYvqxDGQ
We're thrilled to share that Sudha Bhat, SVP – CX & Consulting at Firstsource, has won the Silver Award in the Digital Innovator category at the ISG (Information Services Group) Women in Digital Awards 2025! This recognition celebrates leaders who are transforming the digital landscape — and Sudha stands out for reimagining customer experience at its core. By blending intelligent automation with a deeply human approach, she's helping make CX smarter, more seamless, and more impactful for the people it serves. Reflecting on the win, Sudha shared, "This recognition is a celebration of the UnBPOᵀᴹ way — challenging the status quo, reimagining what's possible, and always putting people at the heart of digital transformation. More than anything, I hope it inspires more women leaders to step up and shape the future of digital and CX.” Congratulations, Sudha! Your vision and leadership continue to inspire us, and we can't wait to see the next wave of innovations you'll drive. ✨
84% of today's undergraduates aren't the "traditional" students who are fresh out of high school. They're part-time learners, parents, career-switchers, and working professionals. Higher education must evolve to meet their needs - flexibility, personalization, and career-ready pathways. Our latest whitepaper, "Why Higher Education Must Reinvent Itself for Today's Students," explores how institutions can: ✔️ Design flexible, stackable, and career-aligned programs ✔️ Use AI and data to personalize student journeys ✔️ Streamline operations to improve both outcomes and experience ✔️ Embrace lifelong learning as a growth strategy 📖 Download the whitepaper 👉 https://lnkd.in/gvr6BAeA
In an exclusive with CXOToday, our Chief Digital & AI Officer, Hasit Trivedi, shares how we're scaling AI in production, by: ✅ Reimagining outsourcing with UnBPO™ - shifting focus from cost to capability and agility. ✅Embedding AI into HealthTech, FinTech, and CXTech with relAI™ and our Agentic AI Studio. ✅ Blending human expertise, AI orchestration, and gig-sourcing to deliver measurable impact at scale. He also highlights what it takes to move beyond automation to real transformation by balancing governance, talent evolution, and leadership conviction. 📖 Full interview: https://lnkd.in/g6HEFtTc
✔ Sales compliance improved from 50% → 97% and consistently maintained for 6+ months ✔ Residential service compliance rose from 40% → 90% For a UK energy retailer, slipping to 50% compliance wasn't just a metric dip — it put customer trust, regulatory standing, and even their license to operate at risk. Firstsource applied a governance-first approach that embedded accountability into daily operations through: 🔹 Weekly trend audits 🔹 Proactive interventions 🔹 Clear, actionable training with 100% ownership The outcome: Compliance that protects trust and sustains performance. Discover more: https://lnkd.in/ddr_hQp6
🎓20% higher enrollment. ⚡25% faster analytics. 💰20% better aid utilization. That’s what a leading US university achieved with Firstsource’s #relAI™ suite of AI-led platforms, solutions and offerings. Faced with scattered data and delayed reporting, we deployed a Microsoft Fabric Lakehouse powered by relAI™ to: ✔️ Unify data into a single secure architecture ✔️ Enable self-serve analytics for faster, evidence-based decisions ✔️ Embed governance-first controls to protect information The outcome? Smarter enrollment, faster insights, and more personalized student support. 📽 Watch how we made it happen.
