80% fewer errors. 50% higher productivity. 30% cost savings. For a leading U.S. healthcare provider, these weren't projections — they were results. Drowning in claims backlogs where reviews took 17 minutes each, the provider needed intelligence that could think, adapt, and guide its teams through complexity. That's where our relAI™ suite of services came in. With agentic AI and co-pilots, relAI™ reimagined their workflow: ✓ Cutting review time to just 4 minutes ✓ Analyzing SOPs in real-time ✓ Routing claims intelligently ✓ Helping agents verify steps instantly No more hunting through manuals. No more bottlenecks. Just seamless, intelligent claims management that fundamentally changed how work gets done. 🎥 Watch how #WeMakeItHappen.
⚡ From hesitation to trust: a 30% surge in smart meter connections For one of the UK's leading energy providers, the challenge wasn't technology — it was trust. Scam-call fears and limited callback options were slowing the national smart meter rollout and frustrating customers. That's where Firstsource stepped in. We reimagined customer outreach with secure return lines and proactive SMS engagement, giving customers confidence that every call was genuine — and every connection, effortless. The results speak for themselves: 📈 Smart meter connect rates up 30% 🔁 Inbound appointments more than doubled ✅ Appointment conversions up 140%, driving measurable sales uplift By rebuilding trust, the provider didn't just meet rollout targets — they reignited momentum and strengthened relationships at scale. 🔍 See how we made it happen: https://lnkd.in/gsjvciMc
🔔 Attention UK building society leaders 🔔 Every April, billions flow into ISAs (Individual Savings Accounts) - £14B this April alone - creating a perfect storm of demand. How your teams prepare now will define retention, trust, and growth. 💡 In her latest blog, Lisa Neary, VP, Business Development at Firstsource, shares what sets surge-ready leaders apart: ✅ Scalable operations that flex before peak season hits ✅ Automation and forecasting that unlock efficiency ✅ Compliance and quality built into every process, focused on the delivery of good customer outcomes The surge is predictable — its scale isn't. Read how leading building societies are turning this annual challenge into a competitive edge: https://lnkd.in/gcCNzmk8
Proud moment for all of us at Firstsource. We’ve today signed a strategic Memorandum of Understanding (MoU) with Monash University, one of Australia’s leading research and innovation institutions, to advance AI innovation and real-world impact. The MoU was signed by our MD & CEO, Ritesh Idnani, and Professor Craig Jeffrey, Deputy Vice-Chancellor (International) and Senior Vice President, Monash University. This partnership brings together Monash’s research excellence and Firstsource’s deep-domain expertise and UnBPO™ mindset to translate frontier AI research into scalable, responsible solutions, across healthcare, energy, and beyond. Together, we’re creating career pathways for students & researchers, through hands-on opportunities to work on live AI and digital transformation projects. This partnership reflects our long-term commitment to Australia – to invest in local talent, advance responsible AI adoption, and strengthen the innovation ecosystem in Victoria and beyond. Read more: https://lnkd.in/dh2HRGDR
🚨 The world is entering a new climate reality. A recent study warns that we may exhaust the carbon budget to stay within 1.5 °C of warming within just about 2-3 years. At Firstsource, we understand this urgency isn't distant or abstract. It's our business imperative – today. 🌍On this International Day of Climate Action, we reaffirm our commitment to a more sustainable future – one built on measurable progress, responsible innovation, and collective action. Because real transformation doesn't just power business, it powers the planet forward.
This #InternationalPetDay, we’re celebrating the real MVPs — the ones who turn everyday moments into memories with wagging tails, gentle purrs, and perfectly timed snuggles. From surprise video-call cameos to cuddles on tough days, our pets bring joy, laughter, and just the right dose of delightful chaos. 💫 Across the globe, Firstsourcers are giving them the spotlight they truly deserve — because life’s simply richer, brighter, and better with them in it. 🐾
That's a wrap on MBA Annual 2025, but the momentum is just beginning. In Las Vegas, we didn't just talk about the future of mortgage operations; we showcased it. The industry is entering the Mortgage 4.0 era, a phase defined by automation, intelligence, and speed. At Sourcepoint , a Firstsource company, we're leading this transformation with our UnBPOᵀᴹ mindset, driving mortgage at the speed of now. By combining deep domain expertise with AI-native innovation, we help lenders and servicers: - Process loans 40–60% faster with intelligent underwriting and QC - Achieve 97% fewer reworks through predictive compliance and real-time controls - Unlock end-to-end transparency through API integration and data intelligence With over 25 years of experience and partnerships across top U.S. lenders, we're not waiting for what's next—we're delivering it. Learn more: https://lnkd.in/dQJ3hQtS
💡 Some people wait for the right opportunity. Others create it. When Anand Allum wanted to make a larger impact, he didn't look outside — he looked within. Through #WingsWithin, our internal mobility program, Anand moved from Service Quality to Business Transformation, turning curiosity into capability and ideas into measurable impact. With mentorship, upskilling, and the confidence to take bold steps, Anand didn't just change roles — he unlocked new potential for his team and clients. His advice? "Don't hesitate to explore new paths within the organization. Your current role is not your destination." At Firstsource, we don't just talk about growth — #WeMakeItHappen. 💙 Ready to take your next step? Explore opportunities: https://lnkd.in/gxNpVmZ
📞 89% First Call resolution. 🚚 30% fewer truck rolls. 💸 $8M in potential annual savings. That's the impact a leading US telecom provider was able to achieve, as they transformed their CX with Firstsource. The breakthrough that #MadeItHappen, powered by #relAI™: ✅ Predict customer intent by analyzing patterns and sentiment in real time ✅ Guide agents with live nudges to resolve issues faster and first time ✅ Stop avoidable dispatches with automated compliance checks before they happen 👉 Watch the video and explore Agentic AI for Telecom CX & Field Service: https://lnkd.in/g-gJcMMy
In the final chapter of our Agentic AI series with First Report Managed Care, Deepan Vashi, EVP & Head of Solutions for Health Plans and Healthcare Services, shares how health insurers can move from fragmented pilots to enterprise-wide transformation. Here’s how leading payers are building lasting AI impact: ✅ Designing automation strategies with staying power ✅ Targeting early wins to build momentum ✅ Investing in data integrity and governance ✅ Empowering teams with transparency and hands-on engagement ✅ Partnering with experts for scalable, sustainable growth Read more: https://lnkd.in/eBPNk99a
