Alorica is hiring! Explore remote and in-person opportunities in Customer Service, Social Media, Sales, Marketing, and more. Join a global team serving Fortune 500 clients across industries like healthcare, BFSI, tech, travel & hospitality, and retail. Discover our award-winning culture and limitless growth potential—apply today at www.alorica.com/careers.
We’re so proud to see Jose Guillermo Ramirez, Alorica's President of Latin America and the Caribbean, recognized as one of the Most Visionary Leaders of the Region! Starting as a CX agent, Jose now leads nearly 20,000 employees across nine countries, championing professional development and growth. Under his leadership, LATAM boasts an eNPS consistently above 85 and has filled 83% of leadership roles through internal promotions. Way to go, Jose!
As part of our global commitment to fostering inclusion and empowerment, we’re proud to partner with Inclulab, a Guatemala-based training center that creates job opportunities for young people with special needs. Inclulab’s food service visits our site regularly, offering delicious, affordable options for our employees—a great perk that supports a more inclusive community. This partnership is just one way we’re working to build a more equitable world for all.
We’ve been crowned BPO Partner of the Year at CallMiner’s LISTEN 2024 Awards! This prestigious accolade recognizes Alorica as the ultimate partner in transforming CX through advanced predictive analytics, automation, and conversational intelligence. Our dedication to elevating customer engagement and driving new industry standards with AI-driven technologies makes us a true industry trailblazer. Huge congratulations to our very own Alorica IQ Analytics expert Quynh Anh Le for being named Contributor of the Year! Check out the full press release here: https://bit.ly/3YRwPUD
Alorica Philippines is an ESG Champion! A heartfelt thank you to all our teams in the Philippines for your dedication to community impact. From volunteering with our non-profit partner MLBA to hosting Real Talks focused on diversity & inclusion, and organizing beach clean-ups and tree planting initiatives—you are truly making lives better. Outstanding work!
Virtual assistant roles may be trending, but are they truly built for long-term career growth? Join Jamea Garcia, our Regional VP of Human Resources, as she highlights the often-overlooked downsides of these jobs and explains why starting your career with established companies like Alorica can provide job security, an award-winning work culture, valuable employee benefits, and real growth opportunities: https://bit.ly/40o5v1u
As Breast Cancer Awareness Month comes to a close, we honor stories like Zoila’s, reminding us all of the strength in community and the power of support. Through every challenge, we’re proud to stand beside our Alorica family, offering care, compassion, and resources like our non-profit partner MLBA’s financial assistance for early detection screenings and treatment. Together, we are truly stronger.
Next-level CX starts with optimized agent performance. With Alorica + CallMiner, agents can get personalized, prescriptive coaching tailored to meet each client’s unique needs. Alorica’s deep analytics expertise and CallMiner’s advanced coaching platform empower AI-driven, personalized agent support, and customized scorecards to deliver improvements across every metric that matters. See how it all comes together in our latest video! https://bit.ly/3A3KluL
Alorica is back on top for our exceptional member services interface and consumer experience solutions in healthcare CX! For the second consecutive year, we proudly hold the #1 position out of 400 in Black Book’s Annual Payer Survey. Our 25-year legacy is built on a powerful combination of tech-enabled offerings, operational excellence, and a best-in-class workforce. Here’s to raising the bar even higher! Read the full press release: https://bit.ly/3BZMBn9
We believe that education is the key to unlocking potential and driving continuous growth in an organization. As we look to hire over 3,400 Aloricans by the end of the year in Guatemala, we’ve partnered with leading educational institutions—ADEN International Business School, American School of Management, ESI School of Management, GAIA Business School, and National Business School—to give Aloricans of all levels access to specialized programs and scholarships that pay for up to 45% of tuition so they can get their bachelor’s or master’s degree. Ready to start your career? Apply today! www.alorica.com/careers.
