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Thank you for taking the time to share your feedback following your experience with WHSmith.
We’re sorry to hear that your experience did not consistently meet your expectations, particularly around workload, clarity of priorities, and support. As an organisation undergoing ongoing change, we recognise how important it is that teams feel well - resourced, clear on expectations, and supported in their day-to-day work. Feedback like yours helps highlight where we need to improve.
We take your comments on planning, role clarity, and workload management seriously. Ensuring priorities are clearly communicated and aligned with realistic capacity is a key focus area, and we continue to work on strengthening how we plan, resource, and support delivery across teams.
We also appreciate your observations regarding communication and feedback culture. Creating an environment where concerns can be raised openly, constructively, and without hesitation is essential, and we are committed to reinforcing respectful and consistent management practices across the business.
On the positives you highlighted, such as the opportunity to develop problem - solving skills and the dedication of colleagues, we’re pleased that aspects of teamwork and exposure to varied responsibilities were valuable during your time here.
We genuinely appreciate your perspective and wish you all the best in your future endeavours.
