3,0
25 oct 2016
Empleado actual, menos de 1 año
San Antonio, TX
Recomendar
Aprobación del CEO
Perspectiva de la empresa
Ventajas
USAA is dedicated to providing world class services to its members. As an employee, there is a solid benefit package and 401k matching. There's a lot of free food and a lot of activities to try to boost morale, which is great in a call center environment.
Desventajas
If you work in claims, you will always be behind. The inbound call center environment makes it hard to offer the service to your own claims that you want to while being pushed to focus on inbound calls. Very high stress, metrics and guidelines constantly change. If you can't work overtime, you can't do your job.