Ventajas
Recent acquisition by Cisco has greatly improved employee benefits; competitive salary, private health care, employer pension scheme contributions, annual leave/sickness and pay parity. Good reputation in the world of SMS Portals. Excellent team of colleagues on the frontlines. Pockets of excellence in certain teams. Friendly approach to customer enquiries and sales.
Desventajas
All negatives listed below are a reflections of TxtLocal and IMIMobile. These points to NOT apply to the new parent company Cisco, whom I have nothing negative to comment as not had any direct working contact with them; Pressure to work from the office from local management even though WFH and Hybrid working actively encouraged by parent company. Focus is only on Sales, little regard for technical support, customer service or account management. Built on an out of date technical structure, lots of technical debt. Little to no investment in technical improvements for many years. Many faults on the platform are just accepted and not been updated for 5+ years, including basic display text errors on the customer portal. Improvement suggestions are heavily barriered Siloed knowledge between teams, not great at sharing knowledge. Blame culture.