Stay Away (Fake reviews): opiniones de empleados con el puesto de Empleado anónimo en SysAid

1,0
5 oct 2023
Empleado anónimo
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

The people that generally work in the office that aren't in management or leadership roles are really friendly and generally great people.

Desventajas

Where to begin... Former CEO and founder was ousted for ineptitude of running the business. Hired a CRO to run said business. CRO introduces mediaval selling strategies to attempt create more revenue. CRO has some sort daddy complex where he belittles his subordinates. They literally call him sales daddy, even though quota has been missed every year in his tenure. Buddy is way up on his high horse. HR are literally the secret police. THEY DO NOT CARE ABOUT EMPLOYEES. All details of employee satisfaction is either ignored or subjected to scrutiny with no privacy on any employee concerns or whistleblowing. They literally had a review of an employee engagement survey with a panel of regular employees to review the results and ignored and inactioned anything mentioned in that group review. The CCO is also the Office manager of the Toronto office (extra reviews?!?!?). Newly hired staff are pressured to provide fake positive reviews. Compensation is well below market rate. Benefits are terrible, low coverage. No visibility in the commission pay out. Salary disparity is quite obvious, not based on performance and merit rather if you fit the senior leadership corporate cult. No possibility for growth from a compensation or career path perspective. Lastly the product. The customer base every year provides feedback to update the product's UI. Company has been in a beta for almost 2 years and still no substantial ETA of its release. The product has fell well behind its competition, who are bringing new ideas and real upgrades. New CEO wants to transform this company into AI tech. I thought this was a SaaS ITSM company. Only good thing he's done is cleaning house on the Product R&D side.

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Respuesta de SysAid
2y
We appreciate your feedback and understand your concerns regarding our organization. It's clear that you have been observing several challenges, particularly related to leadership changes and communication. We take your comments seriously and are committed to addressing them. We are aware that leadership changes can impact the company's direction and culture, and we are actively working to improve communication and transparency throughout the organization. Our HR team is committed to creating a positive work environment that prioritizes employee satisfaction and well-being while improving our benefits program to support your health and development, including healthcare, wellness initiatives, and professional growth opportunities. Moving forward, we will continue to strive for improvements at all levels. Your feedback is invaluable in identifying areas of improvement, If you would like to continue the discussion, even anonymously, please feel free to reach out to HR@sysaid.com

Echa un vistazo a otras opiniones sobre SysAid.

5,0
20 ago 2023
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Working at SysAid means getting a lot of strength, knowledge and the ability to succeed in advancing with maximum professionalism. And all this out of trust, appreciation, and endless thought for the maximum comfort of each and every employee.

Desventajas

- - - - -

2,0
31 mar 2024
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

HR does a good job. There is a wellness day once every 2 months and salary is good. Product team also does a good job.

Desventajas

The software is very old and complicated. Move to modern technologies such as micro-services is very half-baked and messy. Work environment is very unstable with people being fired or resigning quite often. Poor code quality, poor development practices, impatient management.

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