Great people, terrible pay.: opiniones de empleados con el puesto de Premium Service Technician en Support.com

2,0
7 ago 2022
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Remote work is great, the teams are very helpful and just a click away. Management has done a lot lately to improve communication and transparency.

Desventajas

The pay is terrible, among the lowest in the industry. There are no pay increases for seniority or inflation, the only way to make more is to get promoted but then you're still stuck at that pay. You won't get promoted past Senior Supervisor. You could move into training or recruitment but the pay scales there are the same. You'll work with a hodgepodge of tools both in-house and 3rd-party, constantly fiddling to get them to work together correctly.

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5,0
16 ene 2024
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Steady work and good work schedules

Desventajas

Poor pay increases for many except the top performers.

4,0
26 may 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Desventajas

The business product transitioned into a services related product. Not very exciting

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