Navigating and Embracing Change: opiniones de empleados con el puesto de Customer Support Manager en Routeware

4,0
14 may 2024
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

· Demonstrated commitment to innovation through the introduction of new processes and products · Supportive leadership team that fosters a culture of transparency and continuous improvement · Exciting opportunities within Support/Success for professional development amidst the transitional phase · Confidence in Routeware's ability to thrive in the face of challenges · Free from toxic hierarchy · Our CCO is exceptional—a strong, inspiring woman who drives customer success and fosters an inclusive, empowering culture · The senior technical recruiter is doing a great job at finding the right people to bring onboard · Leadership recognise talent and support career progression

Desventajas

· Uncertainty during transitional phases has, at times, lead to temporary disruptions in workflow · The UK structure needs adjustment to produce a more productive workforce and even more efficient output · Over-reliance on individuals for certain tasks can be a weakness at times

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5,0
7 may 2026
Empleado anónimo
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

culture, benefits, work / life balance, excellent management at every level

Desventajas

lots of big changes and people coming and going at the moment

1,0
1 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

There are great people at this company, unfortunately they're not the ones leading or making the decisions that ultimately affect everyone else.

Desventajas

Too many to list. The new CEO came in and immediately started putting his buddies in leadership positions. Instead of focusing on solving the issues with products and addressing communication between departments, he seems preoccupied with employee surveillance and outsourcing roles to India. Profit over people. So much talent and knowledge out the door and the company is just turning into another corporate machine. If you're looking for longevity or just a nice place to work, this isn't the company for you.

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