Antes eran solo promesas vacías, ahora son promesas rotas: opiniones de empleados con el puesto de Senior Software Engineer en Rithum

CS org combined with Renewals some time ago. Since then, the Customer Success leadership has put the team in a great position to succeed. Providing solid tools and direction, using metric-based approaches and not aimless goals (like having to hit a generic 'calls made' goal)

Upward movement career-wise can be a challenge

-Smart, supportive colleagues and I had great management on my side of the services business -Fully remote with solid benefits and PTO (doesn't roll over year-to-year anymore but you do get a lot of it) -Platform that covers almost every facet of ecommerce and exposes you to tons of different functions and use cases of it daily -Opportunities to work with leading brands and marketplace partners -Rithum for Brands (formerly ChannelAdvisor) name still carries a lot of weight in the space

-Pay here has never been competitive and is disproportionate to the levels of stress and responsibility -Leadership leaning way too much on outsourcing for client facing tasks -Success here started to feel more defined by activity metrics instead of client growth and sentiment -Lots of the typical 2026 messaging around AI that often doesn't feel particularly relevant to clients' issues or what your needs are in the role