Ventajas
I can see this place thrive in the future as the industry will never go away. Some people are nice enough to help you when you're struggling.
Desventajas
There’s really no work life balance here. The job follows you even after your shift is over. Management is all about CSATs and adherence, and if you’re not meeting those, they will bring it up nonstop. They care so much about their image that I wouldn’t be surprised if a lot of the positive reviews pop out all of a sudden. The real experiences are usually the low-star ones. The work environment is stressful and you barely get time to breathe. Sometimes you end up working through breaks, and if your schedule adherence is low, they’ll be on you for it. There isn’t really a career path beyond customer support, so unless you want to stay in service forever, this isn’t the place. Asking questions isn’t great either. Some people will make you feel dumb for asking, give you dismissive answers, or just push it back on you to figure it out on your own after hours. Management keeps track of everything, if you’re out of adherence, slow to respond, or not hitting weekly quotas, you’re under the microscope. It creates a constant fear of getting written up. They’ll say they’re growing fast and that’s why they’re hiring, but I feel like its to just cover the turnover. I haven’t met a single person who actually likes their job here and they all seem to be stressed out. The expectations are super high, and you’re always under pressure to keep up. You are just a number. If you're early in your career and don't see yourself in service in the next two years, don't bother sending your resume. If you’re okay with being watched constantly and having back-to-back work with no breathing room, then apply.