Leadership lacking direction or experience: opiniones de empleados con el puesto de Anonymous Employee en Rently

1,0
11 jun 2025
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

There are some dedicated, hardworking employees who are the backbone of getting things done.

Desventajas

Leadership prioritizes micromanagement over meaningful strategy. Rather then focusing on business improvements or team development, management spends time tracking superficial metrics like emails and dial time, while they have little understanding or focus on what each department needs to succeed. Shockingly, none of the C-suite, Directors, or managers, came into their roles with relevant prior experience. They were promoted internally with no expectations to grow in their roles. Leadership exists in title only, with no strategy, accountability, or ability to effectively support their teams. For such a small organization, the CEO is largely absent and disconnected from day to day realities. With no real standards, the lack of qualified leadership leaves the frontline employees with little support and burn out. There is a top down dynamic where leadership seems to operate in service of the CEO, rather than the employees they manage. Leadership makes no effort to track or understand employees and their actual contributions. Recognition is celebrated on superficial metrics or earned through self-promotion. Unless you are the type to announce your accomplishments, your outcomes (or lack of) are unnoticed. Employee surveys are conducted and acknowledged as negative, yet no change follows. Frequent "anonymous" surveys are used against employees, rather than to support or improve their experience. Communication is fragmented, accountability is low, and morale suffers. I truly hope the company takes serious steps towards improving its culture and leadership, but based on my experience I would not recommend it as a healthy or productive work environment.

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Respuesta de Rently
11mo
Thank you for recognizing the dedication of Rently’s hardworking employees. We’re fortunate to have a talented team driving our mission to deliver the world’s best rental experience. I sincerely appreciate your feedback and took time to read your review first thing this morning. We’re committed to listening, learning, and improving as a business. Transparent communication is a priority for me to ensure we’re all aligned around our shared goals, and I agree there’s always room to enhance clarity and expectations in a way that adds meaning for everyone. Regarding metrics like talk time and emails, I understand your concern that they may seem superficial, and we’ll explore ways to ensure they feel more relevant and supportive. However, we firmly believe these metrics are critical to building relationships, which are the cornerstone of Rently’s success. Time invested in these interactions directly contributes to stronger outcomes, and we’re confident this focus strengthens our team’s ability to serve our customers and grow the business. On strategy, experience, and accountability, we’re continuously refining our approach. I personally dedicate significant time each day to developing a clear, stable strategy that supports Rently and our employees. Accountability is a key focus, and metrics are one of several tools we use to foster it. We’re open to feedback on how to make these efforts more effective for our teams. I’m proud to share that Rently has emerged as the leader in our industry, especially as competitors who touted “seasoned” leadership have struggled or failed. This success underscores the strength of our approach, but we know we must remain vigilant to maintain this position. Our business exists to serve property managers, renters, and our employees, and I’m fully aligned with you on keeping this at the heart of everything we do. If you’re open to it, I’d value the chance to discuss your feedback directly. My door is always open. Thank you for the time and care you put into this review—it’s clear you’re invested in Rently’s future, and I’m committed to doing better by you and our entire team. Merrick Lackner CEO, Rently

Echa un vistazo a otras opiniones sobre Rently.

5,0
18 ago 2025
Empleado anónimo
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Rently is an incredible place to work. The culture is collaborative, supportive, and filled with colleagues who truly want to make a difference. The product itself is second to none; Rently’s solutions genuinely help real estate operators grow, streamline operations, and drive meaningful results. The company has taken the right approach to growth; building on a stable foundation instead of a smoke and mirror marketing style. This creates long-term stability and attracts like-minded individuals who share the vision of the tech stack and the value it delivers to clients. Colleagues at Rently aren’t just showing up for a paycheck; they actively want to impact the product and improve the solution, which makes it an energizing environment. The senior management team has deep tenure and consistency, showing that leadership is focused, stable, and committed for the long haul. Other highlights: strong alignment on vision and execution, leadership that listens and makes adjustments when necessary, a product roadmap that balances innovation with client needs and the chance to make a visible impact in a growing PropTech industry

Desventajas

Like any company in growth mode, there are growing pains; priorities shift quickly, and processes are always evolving. However, Rently’s leadership has proven adept at navigating these challenges, cutting through the noise, and keeping the team focused on what matters most.

1,0
6 ago 2025
Empleado anónimo
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great people within this organization to work with. Many hardworking and smart people who are good at their jobs. The product has a lot of potential for growth and to make an impact on the industry however it's not quite there yet.

Desventajas

The company is deeply affected by ongoing internal politics, particularly within leadership and cross-functional departments. Many individuals prioritize personal agendas over company-wide collaboration, which creates misalignment, confusion, and dysfunction across teams. As a result, there is a glaring lack of clear direction, long-term strategy, or cohesive goals, making it difficult for employees to feel grounded in their work. Employees are frequently overworked and expected to wear many hats, often juggling responsibilities far beyond their job descriptions without additional support or compensation. This practice leads to chronic burnout and declining morale, as team members are stretched thin and left feeling undervalued and replaceable. Opportunities for advancement are scarce, with virtually no structured promotion paths or transparent criteria for career growth. Pay raises are infrequent and often dismissed with claims that the company isn’t profitable enough—despite the increasing demands placed on staff. Base salaries are well below market standards, which adds to the frustration. Moreover, there’s a pervasive lack of professional courtesy and trust. Employees are rarely empowered to make decisions within their area of expertise, as leadership often second-guesses or overrides input from the very professionals hired to do the job. This lack of autonomy, combined with micromanagement and poor communication, creates a demoralizing work culture that prioritizes control over collaboration. Unfortunately, I cannot in good conscience recommend anyone to work here as the environment isn't productive and healthy.

7
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Respuesta de Rently
9mo
Thank you for taking the time to share your feedback and for your contributions during your time with us. We're glad to hear you found value in working alongside our talented and dedicated team members, and we share your optimism about the product's potential to drive meaningful impact in the industry. As Rently has grown due to the dedication of our amazing employees, we have also grown our product lines. You are correct that maintaining a clear direction is absolutely instrumental, and we will continue focusing on adding clarity in upcoming All Hands. I do believe we have more unity on our direction than ever before. Maintaining clarity and consistency becomes a major challenge for any company as it scales. Every company has a degree of politics, but I do feel strongly that at Rently we are far better positioned than most companies. I think you are absolutely right about ensuring cross-department collaboration, which is something I've been focused on intensely as well in the last few months. Finally, I'm sorry to hear that you don't feel trusted. Creating a trusting environment that empowers the team and drives meaning is really important to me. If you'd like to discuss in more detail, I'm happy to connect with you for additional feedback. As long as you're at Rently, I'm committed to making it a place you could recommend in good conscience. Thanks for taking the time to write this review. I can see that you deeply care about our organization from the time you put into the review. Rently CEO Merrick Lackner
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