Avoid if you can: opiniones de empleados con el puesto de Customer Service Representative en QVC

1,0
23 ene 2025
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Unpaid time off is usually available

Desventajas

Quality is always reviewing your calls and will fail you on even the slightest thing. Examples would be- if you and the customer accidentally speak at the same time Quality will see it as over talking the customer. If you try and engage with the customer to build rapport to try and sell that customer an item which is a requirement in order to keep your job Quality will see it as unnecessary time on the call. If you do not address the customer by both names on a account. Their ridiculous Quality evaluations is why I left the job after numerous years.

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5,0
8 dic 2025
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

There were tons of Nice people

Desventajas

Low pay compared to other companies

1,0
13 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Work from home, is about the only pro for the job

Desventajas

No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

1
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