Ventajas
Working for Progressive has been a very positive experience for a working environment. The people are great, I've had multiple supervisors that I got along with well, and I enjoyed the culture, the decorations of the buildings, and the fact that there are many venues for even low end employees to provide feedback to senior management (including blogs, feedback tools, surveys and more). The company is financially stable, profitable, and it's only getting better. The advertising with Flo (and the new Messenger character) has been making the phones ring, and you can see from the public filings that the company is grew more than every major competitor in the auto insurance industry last year. This is going to make for a place where you can feel secure that your job should be safe for quite some time - and on top of that, yearly bonuses are based on certain measures of the company's success - last year was a strong year for this bonus, and signs are still good for more.
Desventajas
Career advancement, particularly from the contact center, has been non existent. After multiple years of working for the company, and looking for areas to advance both within the same department and in other areas, I've come to the determination that when you're in the contact center, you're stuck there. Of probably a couple hundred people I've had the honor of knowing in my time with the company, I've seen one or two advance to a better position. The most you can generally hope for is a lateral move, and even that is exceptionally difficult to pull off.