Auto Services Customer Service: opiniones de empleados con el puesto de Customer Services Representative en Progressive Insurance

4,0
16 jul 2023
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Support of upper staff is great H&R works with you if there are health issues Chance to move to other department(s) Optional mini bids several times a year for schedule changes Great benefits

Desventajas

Very draining job, mentally. There are some departments that are better, than others, but services is extremely exhausting. Even supervisors and management will tell you it takes a lot of strength to work in the services department. Callers can be brutal and rude. There are days where you don’t get but the 5 second break between calls going from one call to the next unless you use a break or extended aux.

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5,0
6 jul 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Good company to work for. Love it

Desventajas

None that I know about of

2,0
4 jul 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Desventajas

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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