Don’t recommend: opiniones de empleados con el puesto de Customer Service Representative en Progressive Insurance

1,0
21 jun 2023
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

The pay is amazing and you have many opportunities to pick your schedule.

Desventajas

The customers are insanely rude and nothing is done to help reduce that. Progressive constantly raises prices yet gives their employees very little information to explain why to the customer. Calls can only be escalated to a higher up if the customer asks (and they don’t always ask even when it’s extremely necessary) and the metrics they expect you to meet are unfair and result in the CSR having to become a sales rep/harass customers. I’ve never had a job ruin my mental health quicker.

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5,0
24 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Pay Benefits Work/Life Flexibility Paid time off

Desventajas

working holidays working weekends management benefits equipment

2,0
4 jul 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Desventajas

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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